What factor should be evaluated to minimize risk when implementing changes to IT systems?

When implementing changes to IT systems, it is crucial to evaluate the potential impact of the change on users because users are the end recipients of the system's functionalities. Understanding how changes will affect users—whether it enhances their experience, introduces new complexities, or disrupts existing workflows—enables organizations to make informed decisions that mitigate risk.

Users are likely to interact directly with any system modifications, and their acceptance and adaptation to these changes are essential for successful implementation. A change that negatively impacts users can lead to decreased productivity, increased frustration, and even system resistance, thereby undermining the intended benefits of the changes. By assessing the potential impacts, organizations can prepare adequately, provide adequate training, and implement user-friendly adjustments that facilitate a smoother transition.

The other factors, while important in their own right, primarily focus on system performance, historical incident patterns, or backup strategies. Although these aspects contribute to a general understanding of system reliability and readiness, they do not directly address user experience, which is a pivotal factor in minimizing risk during the implementation of changes.