What is the first step in the execution of a problem management mechanism?

The first step in the execution of a problem management mechanism is exception reporting. This step involves identifying and documenting any deviations from expected performance levels or incidents that may indicate a problem. By systematically collecting and reporting exceptions, organizations can gain visibility into issues that require further investigation. This foundational activity is crucial, as it sets the stage for subsequent steps in the problem management process.

Once exceptions are reported, they can be analyzed to determine their impact, frequency, and potential root causes. While root cause analysis is an important part of problem management, it typically follows after exceptions have been identified and reported. Similarly, issue analysis and exception ranking are processes that can occur after the initial reporting of exceptions, focusing more on evaluating and prioritizing the identified problems rather than reporting them.