What should an auditor recommend regarding system performance concerns expressed by business units?

Recommending the development of a baseline and monitoring system usage is critical for addressing system performance concerns. Establishing a baseline allows the auditor to quantify system performance under normal operating conditions, which serves as a reference point for comparison. This approach enables the organization to systematically assess whether the system performance is meeting pre-defined thresholds.

Monitoring system usage in conjunction with the baseline provides continuous insights into performance trends and identifies any deviations from expected behavior. By having an accurate understanding of system performance patterns, the organization can pinpoint areas in need of improvement, such as resource allocation, bottlenecks, or other issues impacting efficiency.

Additionally, a data-driven approach to performance monitoring fosters better communication between the IT department and business units, as any performance concerns can be objectively validated and addressed. This not only enhances system reliability but also ensures that the performance aligns with the operational needs of the business units.

Establishing a baseline coupled with thorough monitoring ensures a holistic approach to system performance management, which is essential for making informed recommendations and strategic improvements.