When verifying a change management process after a server crash, an auditor's review should focus on:

In assessing a change management process following a server crash, it's crucial to focus on the chain of command for approvals. This element is significant because it ensures that all changes to the system are thoroughly vetted and authorized by the appropriate personnel before implementation. A well-defined approval process helps prevent unauthorized or unintended changes that could lead to further system failures or security vulnerabilities.

By examining the chain of command, the auditor can verify whether the right people were involved in approving the change that led to the server crash. This can reveal whether the changes were made in accordance with organizational policies and whether there was accountability and responsibility in the decision-making process. The effectiveness of approvals can highlight gaps in oversight that may have contributed to the failure or could pose risks in future changes.

While other areas such as the effectiveness of the patch, training for administrators, and documentation are also important, they do not directly address the governance aspect of change management as effectively as the chain of command does. Ensuring that appropriate approvals were in place helps foster a culture of accountability and adherence to established protocols, which is essential for maintaining system integrity and reliability.