Which process is recommended for recording baselines for software releases?

The recommended process for recording baselines for software releases is configuration management. This approach focuses on systematically managing and maintaining the performance, functionality, and integrity of software throughout its lifecycle.

Configuration management ensures that all aspects of the software configuration are documented and controlled, including the different versions and changes made over time. By establishing baselines, organizations can track the state of software releases, what changes have been made, and ensure that they can revert to a previous state if necessary. This is crucial for maintaining consistency, reliability, and operational efficiency in software deployments.

Other processes such as change management, backup and recovery, and incident management serve different purposes. Change management deals with the processes surrounding the modification of systems in a controlled manner. Backup and recovery focuses on safeguarding and restoring data, while incident management concentrates on responding to and managing incidents that disrupt services. Although these processes are essential components of IT governance, they do not specifically address the systematic recording and management of software releases as effectively as configuration management does.